Key Points:
Scope of Coverage: Covers accidental physical damage beyond the legal and commercial warranties
Duration: 12, 24, or 36 months
Territorial Coverage: Valid worldwide
Exclusions: Normal wear and tear, cosmetic damage, intentional damage, loss or theft
Claims Procedure: Report within 5 working days, return of the damaged product required
Details About Accidental Damage Insurance
Accidental damage insurance offers extra protection for Xnomad products, covering accidental damage not included in the standard 24-month legal warranty. Here’s what this insurance includes and how it works.
Scope of Coverage
Accidental damage insurance is designed to cover physical accidental damage to Xnomad products. This coverage goes beyond what is offered by standard legal and commercial warranties.
Accidental Physical Damage: Any physical damage to the insured product resulting from a sudden, unexpected, and external event is covered.
Warranty Duration
Accidental damage insurance is available with three duration options:
– 12 months
– 24 months
– 36 months
The selected duration is specified in the insurance certificate and takes effect from the purchase date of the insured product.
Territorial Coverage
The insurance is valid worldwide, providing international coverage. However, if a claim requires the return of the product, it must be handled from the country where the product was purchased. Any additional shipping costs for returns from another country, including customs duties and taxes, will be borne by the insured.
Exclusions from Coverage
Accidental damage insurance does not cover the following:
Normal wear and tear: Damage resulting from regular use of the product.
Cosmetic damage: Issues that do not affect the functionality of the product.
Intentional damage: Damage caused deliberately or through gross negligence by the insured.
Loss or theft: These are not covered under this policy.
Claim Procedure
In the event of accidental damage, the insured must report the claim by email to [email protected] within 5 working days of the incident. The report must include:
Required information: A photo of the damaged product
Description: A brief explanation of the circumstances of the accident
Claim Handling and Compensation
Once the claim is approved by the insurer:
Return of the damaged product: Use the return label provided by Xnomad
Verification: The product will be inspected upon receipt
Replacement: A new replacement product will be shipped to the insured
More Information
For further details on the accidental damage insurance terms, please refer to the General Terms and Conditions of the Accidental Damage Insurance.
Summary
Xnomad's accidental damage insurance offers extra protection against physical accidental damage not covered by standard warranties. It is available for 12, 24, or 36 months and is valid worldwide. Exclusions include normal wear and tear, cosmetic damage, intentional damage, and loss or theft. In case of a claim, it must be reported within 5 working days along with the required documents to process the return and replacement. For more information, please consult the General Terms and Conditions of the Accidental Damage Insurance.